Questions and answers
How do I order?
Add products to your order list, tap “Continue to send order”, fill in your name and mobile number, and send. WhatsApp opens with your full order. The shop replies to confirm the price and stock.
When will the shop reply?
You can send an order at any time. We reply on WhatsApp during shop hours. Orders sent after hours or on Fridays are confirmed on the next working day.
Do I pay on this website?
No. There is no online payment here. You pay after the shop has confirmed your order on WhatsApp.
How can I pay?
Cash, UPI, Bank transfer. You pay at the shop or on delivery, after your order is confirmed. See Payments and invoices.
Do you deliver to my area?
We deliver across India by courier or transport. Choose delivery when you send your order and give your address with PIN code. The charges and expected timing are confirmed on WhatsApp before you pay. See Shipping across India and export.
Do you export outside India?
Export enquiries are welcome. Send an export enquiry with the products and quantities, and we reply with a quote by WhatsApp or email.
Can I collect from the shop?
Yes. Choose store pickup when you send your order. The shop is in Kanodar and open 9:00 AM to 7:00 PM. It is closed on Friday.
Will I get a GST invoice?
Yes. Enter your business name and GSTIN when you send your order if you need them on the invoice.
Is there a warranty?
Warranty is as per the manufacturer’s terms for that product. Keep your GST invoice, and we help you with the claim or the service centre.
Can I return a product?
Contact us on WhatsApp or phone with your order details and photos. Whether a return or exchange is possible depends on the product, its condition and the manufacturer’s policy, and is agreed with you first. See Returns, exchange and warranty.
How do I get wholesale prices?
Apply on the wholesale page. Once approved, log in to see wholesale prices on products.
What does “Price on request” mean?
The price isn’t listed online. Add the product to your order list anyway, and the shop will tell you the price on WhatsApp.